International shipments use the following Japan Post services:
Express Mail Service. EMS mail is handled with the highest priority of any international service (estimated delivery time 2-4 days).
Economy Air (SAL) - normally 1-3 weeks.
Surface Mail - normally 1-3 months.
Once your order has shipped we will email your tracking number.
In the following cases, we will exchange the item or give customer a full refund within 7days of the receipt of the items.
*In either case, customer is responsible for return shipping cost.
- When customer receive incorrect items.
- When items are badly damaged.
- When customer is not completely satisfied with the quality of the item.
When customer wants to return the item for any other reasons, customer must contact Asoviva within 3 days of the receipt of the items and sent the item back to Asoviva Items must be unused and in original packaging. Please note that after 7 days of receipt of the items, we may not be able to accept any return or offer refund.
Your order will be shipped to you within three business days of the date of purchase.
If there is a shortage of stock affecting your order, we will notify you immediately.
ASOVIVA accepts all major credit cards, and PayPal transactions.
All credit card payments are processed securely through the PayPal website.
How to order
Shopping cart is provided by Mal's e-commerce. Once you have finished adding products to your shopping cart, all personal information and credit card details will be processed using an SSL secured server.