Asoviva - evolving the Okinawan Sanshin into an instrument for the world traditional - modern - original designs - customer care - worldwide shipping TEL +81-98-958-7750 (9am-6pm) FAX +81-98-958-3225 (24hrs) open 7 days
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At Asoviva we hope to make the customer experience as satisfactory as possible, by providing a range of quality sanshin and accessories, reasonable prices, fast delivery times, and good customer support. Here are some of the positive responses we have received from customers of our English website www.asovivasanshin.com since it's recent launch in July 2010.

**You can find feedback from customers of our Japanese website here.

"Yesterday I received my order (Traditional Sanshin Set) in perfect condition and I have been playing it the all day. I like it so much. Thank you!"

- Hideo, United States.

"Dear Asoviva Staff & Employees,

A little more than a year ago, I had received from my friends a Sanshin produced from your factory.  I just wanted to express my gratitude on the production of the quality of the instrument as well as taking good care of your customers (not only did you supply extra strings and other accessories with the package, your customer service was quick, courteous, and considerate when I had a question before).  I am very impressed.  When I practice my Sanshin, not only am I looking at a quality instrument, but also a symbol of Asoviva's well mannered and well serviced company.  I wish you continued success".

- Alex

Jonathan purchased karakui, bachi, uma, and itokake accessories.

“ Hi! Just wanted to let you know that I received my order today. Everything arrived in good condition and shipping was very fast. I was also very pleased with the quality of all the items that I ordered. I'm so glad that I found your website and I definately plan to order from your store again and will recommend it to others. Thank you very much again for such great service!  

Aloha, ”

- Jonathan, United States.

Alison purchased Traditional Set - Standard.

“ I have recieved my sanshin and am very happy with it.  Thankyou also for your great service and fast delivery.  Thankyou. ”

- Alison, Australia

Ho purchased Traditional Set - Standard with hard case.

“ Thank you very much, also the translations of 'Basics of the Okinawan Sanshin' is so helpful for me! ”

- Ho, Hong Kong

Helen purchased Traditional Set - Standard.

“ Hai-tai,

First of all, to you and your staff, it was amazing.  I was so delighted with having the key/fingering already placed for me.  Everything arrived great......

One day I hope to visit Okinawa.
Domo arigato! ”

- Helen, United States.

7 reasons to buy an Asoviva Sanshin
threasons01

We provide helpful labels to indicate note positions.

The Sanshin, like a guitar, requires different finger positions for different notes. However, unlike a guitar, there are no frets to indicate these positions. Asoviva provides labels for the neck(sou) of your sanshin indicating correct finger positions and making life easier for the beginner. No frets. No problem.

threasons02

Each sanshin is pre-tuned and ready to play.

We think it would be disappointing if the first sound you heard from your new sanshin is out of tune! Asoviva make sure your sanshin is correctly tuned and ready to play out of the box.

threasons03

We provide a position label for the uma.

The bridge(uma) of the sanshin can be difficult for beginners to correctly position. In addition to the note position labels, we provide another to indicate the correct position for the uma, ensuring correct pitch.

threasons04

Your sanshin will fit inside your case of choice.

The available cases for sanshin, produced by various manufacturers, are normally 20cm wide. We ensure the width of the tuning pegs(karakui) when in place, will still allow your sanshin to fit inside any case.

threasons05

We pre-stretch your strings. Your sanshin stays in tune.

New strings fitted to a sanshin, even when correctly tuned, will normally fall out of tune as they are first stretched and played. To solve this problem we pre-stretch our strings five times when we receive them, and five times again before fitting them to your sanshin. This ensures your tone will remain stable longer.

threasons06

We use handcrafted karakui for an easy fit.

Asoviva only use handcrafted wooden tuning pegs(karakui). Premade plastic pegs are often problematic when fitting to a sanshin, as the sizes of the tuning holes may vary slightly. By using handcrafted pegs made specifically for your sanshin, we can ensure a perfect fit.

threasons07

We care about quality.

Asoviva have taken great care to make sure each part of your sanshin meets a high standard, regardless of cost. Whether your sanshin is made from ebony, rosewood or any other wood, it has been handcrafted with the utmost care. To ensure this quality standard, each sanshin is checked for both quality of tone, and for quality of craftsmanship prior to delivery.

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shoppin guide

Shipping

International shipments use the following Japan Post services:
Express Mail Service. EMS mail is handled with the highest priority of any international service (estimated delivery time 2-4 days).
Economy Air (SAL) - normally 1-3 weeks.
Surface Mail - normally 1-3 months.

Once your order has shipped we will email your tracking number.

Refund/Return/Exchange Policy
In the following cases, we will exchange the item or give customer a full refund within 7days of the receipt of the items.
*In either case, customer is responsible for return shipping cost.

- When customer receive incorrect items.
- When items are badly damaged.
- When customer is not completely satisfied with the quality of the item.

When customer wants to return the item for any other reasons, customer must contact Asoviva within 3 days of the receipt of the items and sent the item back to Asoviva Items must be unused and in original packaging. Please note that after 7 days of receipt of the items, we may not be able to accept any return or offer refund.

About Delivery

Your order will be shipped to you within three business days of the date of purchase.

If there is a shortage of stock affecting your order, we will notify you immediately.

Payment

ASOVIVA accepts all major credit cards, and PayPal transactions.

All credit card payments are processed securely through the PayPal website.

How to order

Shopping cart is provided by Mal's e-commerce. Once you have finished adding products to your shopping cart, all personal information and credit card details will be processed using an SSL secured server.

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-resort instrument factory- ASOVIVA Inc

Address: 〒904-0324 Okinawa, Nakagami-gun, Yomitan Village 815-3
TEL: +81-98-958-7750 (9am-6pm) / FAX: +81-98-958-3225 / E-mail: info@asovivasanshin.com

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